Merchant Center

Description of the campaign performance information in your campaigns

A cart campaign is a campaign where offers are activated in the cart when a product that fulfils the campaign criteria is put in

This article describes how to create a product price campaign

This article describes how to create promo codes (discount codes)

Cart-based campaigns with customer and group exclusive discounts

Some combinations of cart-based campaigns are not possible due to their nature and how they are calculated

There are three types of campaigns you can use: Price Campaigns, Promo Codes, and Cart-Based Campaigns

Promo codes have the highest priority automatically and will always apply

How to work with article import to make your product selection effective when you are creating a product price campaign

If an order has been made with a campaign activated you can see it in the order in the box **Included campaigns**

Products that are in one or more campaigns are shown in the store normally in the categories they are in

If you want to get a list of orders placed with a campaign then you can easily filter them through in the orders list

When a customer who has bought products which are a part of a 3 for 1 campaign and wants to return part of the order simply go to **"Handle returns"** under Warehouse (WMS)

If you have campaigns (cart-based or price-campaign) created then you can in CMS smoothly highlight a campaign on our start-page, a stand-alone page or a content-area on a product list or product page

You are able to create stand-alone pages in Geins Content (CMS)

How to add content on a product page

If you want to create content to a product list start by going to Content (CMS) in the left menu in Merchant center and press **Content Areas**

In the Geins Content Management System (CMS), a range of block templates is available to facilitate content creation

Every content block within the storefront serves a specific purpose

In Merchant Center there is content managing collected under Content (CMS) in the Merchant Center menu

During the process of creating a stand-alone page, you have the choice to determine whether or not you want the page to include a menu

With the menu editor, you have the opportunity to create and edit menus in various locations within your storefront

If you want to create a new start page and enrich it with content start by going to Content (CMS) in the left menu in Merchant center and press Start Page

Add a new menu location in the Menu builder with a few steps

When using Geins CMS, you have the ability to create drafts, allowing you to develop your content without immediately publishing it live on your webshop

When uploading an image in the CMS, the system handles it by automatically scaling it to the correct size and compressing it for performance

In the CMS list views you find the content you created

In Geins Content Management System (CMS) you are allowed to filter your content depending on which type of content area you are working on

With the scheduling feature, you gain the ability to seamlessly plan the publication of your content while also previewing how it will appear on the scheduled date and time

In Geins CMS, you can easily preview and view your content, whether it's live, scheduled, or in draft form

The banner widget is a powerful widget that makes it possible to create content containing picture or video with text and buttons on

With this widget you can place a linked button or more linked buttons in a row

Create widget is a feature that allows you to develop your own widgets with customised functionality

This HTML widget makes it possible to place out HTML markups with CSS styling in the store by yourself

With the image widget you can place out pictures in the store

This widget lets you place a block with products

The Rich text widget allows you to create better text blocks in your store

This widget lets you place text content in the store

This widget lets you place a video on the website

How to work with currencies in Merchant Center

A Market refers to a country of sale

If your webshop supports multiple currencies, you can manage product prices in each currency under the **Prices** tab on a product page

If you support multiple languages and currencies, you can effortlessly configure campaigns for all your currencies within the same campaign creation view

In Geins CMS, you can publish content based on the language your storefront uses

If you support multiple languages, you can update product texts either directly on the product page or in bulk using the import tool

This article gives a general guide on working with translations throughout Merchant Center

In certain instances, though not as a standard practice, a consent feature may be configured in Geins Merchant Center

A customer group makes it possible to give a % discount of an entire assortment of a specific selection of customers

Placing customers in a customer group can be done in two different ways

If you want to add funds to a customers balance start by going to

When a customer is set as **blacklisted**, purchases using that account or email address cannot be completed

To quickly find a customer you're looking for can be done in different ways

When one of your customers has forgotten their password you can easily generate a new one through Merchant Center

If a customer wants you to remove them from the system, you can do so with the Anonymize Customer function in the customer view in Merchant Center

The merge account function is useful when a customer has multiple accounts, allowing you to combine them into one

As the number of customers grows, it can become challenging to keep track of each one

If the campaigns apply to different products, both will be applied

When creating a product price campaign, it can be challenging to comprehend its behavior when dealing with products that are already discounted

Below are two examples on how to create a promo code campaign targeting all your members:

The campaign margin is calculated based on the **selling price**, meaning the price the products had within the campaign after discounts were applied

To locate the maximum discount field for a particular product, you can refer to the product view

Inactive **: The campaign is not active, meaning it won't influence prices or promotions in the store

The promotion code will still be applicable to the campaign price

Providing discounts on products that are already on sale can have a negative impact on your profit margins

Customer or customer group exclusives allow you to create promo codes and cart-based campaigns targeted specifically at certain groups of customers or individual customers

Discount price and Product price campaign have a distinct difference

Warning and the option of removal on products that doesn't meet the discount percentage criteria can easily be done

So, if you set the minimum to **350 SEK** and the cart meets that amount before any active campaigns are applied, the campaign will still be applied even if the final cart total drops below the minimum after discounts

By default the start page uses the default meta

In the CMS, there is a field for **Image description (Alt text)** during image uploads, where you can enter an ALT text for the uploaded image

When uploading images in the Merchant Center, it's important that they are high-quality and large in size since they will be scaled for different purposes

Currently, there is no centralized media library in the Merchant Center

It is based on the date when the product was available on the webshop for the first time

There are several types of widgets to use

If your uploaded images appear blurry or low-quality, this may be due to a delay in image scaling or the size of the original image

If a category is missing in the menu builder, it’s likely because the category doesn’t have any active products attached

The short answer is: No, the customer doesn't have to create an account

You can do this directly in Merchant Center:

The Active/Inactive status on a customer account controls whether the customer can log in to your storefront

Each individual who completes a purchase will have a customer profile created and registered to their email, regardless of whether they are logged in or not

When a customer closes their account, it is not permanently deleted, the account is set to inactive

When searching in Merchant Center

Click on the tab Log in as customer and you'll see all the orders which has been placed by that particular customer

The **"Log in as Customer"** function is only available for active customers

The columns don’t appear because there is no "Product Item" in the product list

You manage the feeds on the product view

It is not possible to restore an import that has been made

Occasionally, errors may occur while using the Geins Import Tool

Yes, if you want to update existing products and create new ones in the same file, you should use **Import Mode: Insert/Update**

At the moment, changes to the layout of transactional emails (for example logos and images) need to be handled by our support team

The dashboard and Sales Demand view displays amounts that include both completed and cancelled orders

At times, administrators may become inactive for various reasons

Managing system texts in Geins legacy platform is made simple through the Content Management System, allowing for easy editing and management

Sometimes an employee might forget their password for their Merchant Center account which can be easily solved

Increasing the order value would exceed the credit granted by Klarna, resulting in rejection

Geins offers the option to have a personalized order confirmation

No, unfortunately not

Geins offers seamless integration with any system of your choosing

In Merchant Center, refunds can be created in two ways: per order row or as a single sum on an order

Common questions regarding how to handle changes to invoice and delivery addresses for your order when these details come from Svea

You can do this directly in **Merchant Center** using filters in the **Orders** list:

Navigate to the order page and select "View / Send Email", followed by "Send"

See a list with all your handled and unhandled deliveries with a delivery status column which indicates which state the order is in

A permanently locked order will still be available in **Merchant Center**, but it will remain locked

Yes, it is possible to configure a return fee

SKUs you don't physically have in stock but can still can be bought get flagged

Once an order has been placed and you need to take action on packing and sending your order you'll probably want to know where to find the picking list so your warehouse team knows which items should be collected for order

When you have gotten an order which includes one or several products which you don't have in stock, these orders will become a backorder

Different statuses explained

Check **Settled** if you've manually processed the refund with the payment provider and want to record it in the system

Max discount percentage still appears in a campaign, you may have forgotten to remove it when setting up the campaign

One frequently asked question is whether it is possible to modify or include alt-text for images and categories in Geins Merchant Center

It is not possible to set a product item (size) as inactive in Merchant Center

If categories aren´t showing in the menu you built, there are a few different things that can affect that

Yes, you can

You can do this by creating the category and adding a translation for the desired language

To display products which are inactive in Merchant center you simply use the filter functionality in the grid

See how many users monitor a product's stock status

Create a product relations to be used for cross-sell or upsell

Use a variation to have different images or a different price on a product

If you want to cancel an order, go into current order and click in the checkbox Lock Permanently and then on Save

This happens automatically when you remove the brand’s products from the sales channel

To remove a specific product from a feed, follow these steps:

A hidden category is a dynamic product collections to be used in for eg

Familiarize yourself with the concept of Intrastat codes if your business engages in cross-border sales

Yes, it’s possible to configure new products to be automatically added to a selected set of feeds when they are created

It's used for canonical URLs and breadcrumbs

To easily identify which products are missing images you can filter the products list and export

Purchase price should be added excluding VAT

Get an instant information on a SKU publication requirements

The **Color** column only displays a selected parameter value in the product list

Extend the data model and make it easy for administrators

Stock balances for different types of SKUs

Effectively manage the visibility and availability of your products in your store

If a product is listed in multiple channels with various currencies, the Price changelog may span over multiple pages

When selling products to different markets, you have the option to include the products in all your shops or in specific markets

Enhance the overall user experience on your platform and make it easier for customers to find the products they are looking for

The most common issue occurs when the Size column is not present in the Excel/Csv file

A common reason is that the product is included in a campaign where it has a lower price

Factors that can cause your product to be invisible in the shop

To make changes in the language key for currencies, for example you want to change the way the currency is presented in the store, EUR to EURO you can easily do so under **Administrators > Currencies

Descriptions for the columns in Sales demand view under Statistics

| Column | Description |

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Via the import tool you can apply parameters and parameter values to products

Category import makes it possible to create or update existing categories

This import template makes it possible to easily match your categories in Google Taxonomy

Via the import tool you can import product pictures to existing products

Via the import tool you can apply parameters and parameter values to products

To create variants of a product with the import template, ensure you have existing variant types configured

The import template for products can be downloaded by going to the Import tool in the menu and clicking on **New** and then in the Template type drop down

To create relations between products, ensure you have existing relation types configured

When you have launched your webshop there are often some URL's which points to your previous webshop and you want to redirect them to your existing shop you can easily use the import tool to adjust these faulty URL's

- If you have a file ready, click on **Select file** directly and choose which file you want to import

The import tool makes it possible to effectively create or update different parts in a batch

Creating a new product with the import tool can be done in two ways

Once your webshop is live, it is inevitable that you will encounter 404 pages that need to be redirected

To download the import template for products, navigate to the Import tool in the menu

Create, update, or remove product relations in bulk using the RelatedProducts import template

Update the inventory balance on products in a batch

If you want to update prices for products in batches, you can conveniently do so using the import tool

To create variants of a product with the import template, ensure you have existing variant types configured

Purchase orders enable you to generate PDFs based on purchase orders created in Merchant Center and creating a great overview of your incoming stock

Add the relevant information (supplier, delivery date, etc

You can utilize the grid in Merchant Center to customize your exports, ensuring you receive the specific information you need

The first view you'll see when you log in to Geins Merchant Center is the **"Dashboard"**

When you want to add a colleague as an administrator in Merchant Center simple go to **Settings>Administrators** in the left menu

Search for Products, Customers, Orders and Return cases

Exploring the Dynamic Grid in Geins Merchant Center

If you want to cancel an order then you go into current order and click in the checkbox **Lock Permanently** and then on **Save

To change the carrier on an order you simply go into the order which needs it's carrier changed

When it comes to editing an order, it's important to understand that the process varies depending on the stage of the order and the chosen payment methods

You can quickly find an order in Merchant Center

Wildcard can match any combination of characters, making it a flexible tool for filtering

If a customer wants to use a payment method that differs from the one used when the order was placed, this needs to be handled **manually**

If you're working with overselling (stock oversellable) the product that has an oversellable balance is put in as available for sale even when the normal inventory balance is 0

How to set up filters to safeguard your online shop from fraudulent activities

Describes which paper format the shipping documents needs to be

When an order has triggered either **Pending - Unstocked, Pending - Locked** or ** Pending - Filter** you have to manually handle and inspect these orders

When a return has come in, you can manage it smoothly in Merchant Center by the following steps

There are two ways to configure how you want a customer to get access to return documents related to their order

You can effectively deliver orders in a batch, but it also works well to deliver a single order at a time as is described below

To print labels you need a laserwriter with full duplex module and correct printing paper on place

When delivering bulk shipments with a consolidated customs invoice internationally, there's a feature in Merchant Center called Bulk Shipments

On a delivery an order may sometimes not be carried out because of different reasons

If you need to adjust an order after fulfillment has already started, you can follow the steps below:

When an order gets locked it could be because of several reasons

Sometimes you may need to take away a specific order from a delivery

In some cases, a **shippingToken** is received from **nShift** during checkout

Once a returned item has been received, you have the ability to effortlessly refund your customers

You can find data of refunds on the Sales demand and Revenue view

Describing the ways there are to add products to a category

How to add a new category in Merchant Center

Best practices for creating or updating categories using the import tool

Description of the fields that the category page in Merchant Center includes

How to work with hidden categories

By default, products with a price set to **0** won't be published via Merchant Center

Under the tab **"Inventory History,"** you can access a chronological record detailing the evolution of a product's inventory

This article will guide you through the process of creating packages in Geins Products (PIM)

Tags on product images allow you to assign specific attributes to an image, making it easier to manage and display images dynamically

Product monitoring is a function which makes it possible for end customers to get informed via email when a product is no longer in stock and when it will be restocked

Enable connections between products with related products

Variant groups allow you to group products with different options (e

When a product is blacklisted, it's not available for sale or distribution in the targeted market, and efforts are made to prevent its sale through your store

Adding and publishing a new product in Merchant Center

Description of the different parts and fields in the product view in Merchant Center

You manage products in the feeds you have configured on the product view

Ways to effectively find the product you are looking for in Merchant Center

Create or update product items in batch

How to manage product prices and discounts

How to set a publishing date on a product

How to upload products images, on one product or for multiple products with the import tool

How adding stock count to a product

You can even update parameters on products via the import tool

How to enrich a product with information using parameters and filters

How to create parameters and parameter groups that need to be in place to be able to give products different characteristics and filtering attributes

The transaction mails all have a base layout and content set

A transactional email is an automated email that’s triggered after a customer takes a specific action

Create and manage your API users in Merchant Center

How to Manage Default Metadata in Merchant Center

Under **Statistics >** ** Sales Demand**, the date dimension used is the order placement date

Under **Accounting ERP > Sales Revenue**, you’ll find your sales revenue data