Orders And Order Management

I started to deliver an order and now I can't find it?

See a list with all your handled and unhandled deliveries with a delivery status column which indicates which state the order is in.

If you have commenced the delivery of an order and encountered a need to temporarily halt the process, you will discover the orders that have not been completed yet under the section labeled "Fulfillment history" in Geins Warehouse (WMS).

You will be presented with a comprehensive list of all your handled and unhandled deliveries, including a delivery status column that indicates the current state of each order.

To continue the delivery process, simply select the order or orders you wish to proceed with. If necessary, print out the item list and delivery documents. Finally, click on "Deliver" to prepare your order for shipment.

How do I resend the order confirmation to a customer?

Navigate to the order page and select "View / Send Email", followed by "Send".

Is a permanently locked order removed from the orders list and revenue?

A permanently locked order will still be available in **Merchant Center**, but it will remain locked.It will appear in statistics under ** Demand**, but ** not**under ** Revenue**.