Customer Management

How to remove a customer

If a customer asks to be removed from the system, use the Anonymize Customer function in the customer view in Merchant Center.

Key features

  • Anonymize a customer to permanently remove their personal data
  • The account remains for statistics, but all identifiable data is removed
  • The action cannot be undone

Quick guide

  1. Find the customer via search or Customers (CRM) > Customers.
  2. On the customer view, click Anonymize user at the top right and confirm.

Anonymize a customer

Anonymizing a user permanently removes all personal data associated with that customer, including their name, email address, and any other identifiable information. This protects their privacy and ensures their data cannot be accessed or misused.

To remove a customer's data:

  1. Search for the customer's email address or name in the header search field, or go to Customers (CRM) > Customers.
  2. On the customer view, click Anonymize user at the top right and confirm.

Once anonymized, the customer's personal data is irreversibly deleted. The account remains for statistics, but all customer data is permanently anonymized, so the customer can no longer log in. If they shop again with the same email address, a new account is created.

This action cannot be undone, so use the Anonymize user function with caution.

Generate new password to customers

When a customer has forgotten their password, generate a new one for them through Merchant Center.

Merge customer accounts

When a customer has multiple accounts, use the merge function to combine them into one.