How to Adjust an Order After Fulfillment Has Started
Key features
- Adjust an order even after fulfillment has started
- Cancel the ongoing fulfillment, edit the order, then restart fulfillment
Quick guide
- In the Fulfillment Batch, click Report on the order and select a reason. If it's not a single out-of-stock product, choose Report as Suspect. The order is removed from fulfillment and locked.
- In the order view, click Unlock, then Save.
- Go to the Edit Order Rows tab, make your changes, and click Save.
- Return to the Edit view and click Fulfill Order to start a new fulfillment.
Cancel the ongoing fulfillment
Locate the order in the Fulfillment Batch it belongs to. You can find a Fulfillment batch link to the batch in the order view, under the Shipping box.
On the order in the fulfillment batch's order list, click Report and select the reason for review. If it does not involve a single product being out of stock, click Report as Suspect.
The order is now removed from fulfillment and locked.
Unlock the order
Go to the order view, click Unlock, then Save.
Adjust order rows
Go to the Edit Order Rows tab, make the necessary adjustments (for example, change the price of an item), and click Save.
Restart fulfillment
Return to the Edit view and click Fulfill Order to start a new fulfillment for the order.
Discrepancies during a delivery
During a delivery, an order may sometimes not be carried out for various reasons. You can see these in the Discrepancies box in the delivery view (Fulfillment status). Below is a summary of the discrepancies you may encounter, what they mean, and how to handle them.
Handle locked orders
When an order gets locked it could be for several reasons. Perhaps the payment method failed or some postal information is inaccurate. These orders are flagged in Geins Warehouse (WMS) as Pending - Locked.