How to Adjust an Order After Fulfillment Has Started
Cancel the Ongoing Fulfillment
Locate the order in the Fulfillment Batch it belongs to.
You can find a link Fulfillment batch to the batch on the order view under the Shipping box.
On the order in the orderlist in the fulfillment batch, click Report.
Select the reason for review.
If it does not involve a single product being out of stock, click Report as Suspect.
The order will now be removed from fulfillment and locked.
Unlock the Order
Go to the order view.
Click Unlock and then Save.
Adjust Order Rows
Go to the Edit Order Rows tab.
Make the necessary adjustments (e.g., change the price of an item).
Click Save.
Restart Fulfillment
Return to the Edit view.
Click Fulfill Order to initiate a new fulfillment for the order.
Discrepancies during a delivery
On a delivery an order may sometimes not be carried out because of different reasons. You can see these in the box *Discrepancies* in the delivery view (Fulfillment status). Below we have made a summary with different Discrepancies you may encounter on a delivery and what they mean and how you should handle them.
Handle locked orders
When an order gets locked it could be because of several reasons. Perhaps the payment method failed or some postal information is inaccurate. These orders will be flagged in Geins Warehouse (WMS) as **Pending - Locked.**