Exceptions where combining cart-based campaigns is not possible
If a cart contains products with campaigns that cannot be combined, the campaign with the highest priority is applied. If no priority is set, the campaigns apply in default order, with the most recently created campaign taking effect. Campaigns are applied based on their priority, and if a campaign can't be combined with those already applied, it is skipped.
Example 1 - Percentage campaigns on different base prices
- Campaign 1 (Priority 1): 10% off, calculated on discount price.
- Campaign 2 (Priority 2): 5% off, calculated on regular price.
Since different price fields are used, these campaigns are incompatible and cannot be combined. This also applies when combining a cart-based campaign and a promo code based on different base prices.
Example 2 - Cheapest item(s) for free
The Cheapest item(s) for free campaign can only be combined with percentage (%), fixed amount, or free shipping campaigns. For example, you cannot combine two "Buy 3 for the price of 2" offers.
Example 3 - Percentage off the cheapest or most expensive
Percentage off the cheapest or Percentage off the most expensive cannot be applied if another campaign is already active, except for free shipping or fixed amount campaigns.
Example of using priority for customer and group exclusive campaigns
An example of how to manage priority when setting up customer and group exclusive cart-based campaigns.
Understanding Campaign Types and Prioritizations
There are three types of campaigns you can use: Price Campaigns, Promo Codes, and Cart-Based Campaigns. How these campaigns are prioritised depends on their type and the settings you choose.