General

Change carrier on an order

To change the carrier on an order you simply go into the order which needs it's carrier changed. You can either go to Warehouse (WMS) > Orders

Another way to find the order you want to change the carrier on is to use the search bar and type in the Order id.

When you are in the selected order there is a field to the right titled Shipping, press the box with the dropdown menu titled * Shipping.*

Last you select the carrier you want to replace the old shipping method with and click Save .

Now you have a new shipping method to the order and can continue the finalization of it.

Cancel an order

If you want to cancel an order then you go into current order and click in the checkbox **Lock Permanently** and then on **Save.**

Edit order rows

When it comes to editing an order, it's important to understand that the process varies depending on the stage of the order and the chosen payment methods. Different payment methods have different limitations and considerations for updates. Here are a few important points to keep in mind: