Order Fullfillment
Discrepancies during a delivery
On a delivery an order may sometimes not be carried out because of different reasons. You can see these in the box *Discrepancies* in the delivery view (Fulfillment status). Below we have made a summary with different Discrepancies you may encounter on a delivery and what they mean and how you should handle them.
| Column | Description |
|---|---|
| Reported as suspect | Description: The order is manually removed by the administrator for further investigation. |
| Item Missing | Description: The order is manually removed when one or more products were out of stock. Unable to create shipment: Unable to generate PDF. Description: An error occurred with the creation of PDF-file. Contact technical support. |
| Unable to create shipment: Connection error, please try again. | Description: Temporary problem with connection to nShift. Lock up the order and try again. Invalid post number. |
| Unable to create shipment: Postal code XXX is out of range. | *Code: Postal code 'XX' is out of range *ZIP code doesn't exist. Field: Zipcode *Code: ZipCodeNotExists *Description: Invalid post number. Go into the order, correct, lock up and try to deliver out again. |
| *Unable to create shipment: Value changed. | Field: StatNo in shipment > customsDeclaration > *line > statNo. *Code: Changed Illegal value. Field: SourceCountry in shipment > customsDeclaration > line > sourceCountryCode *Description: Invalid intrastat number. Control that the number is correct on all products that are in the order |
| *Unable to create shipment: Mandatory value missing. | Field: StatNo in shipment > customsDeclaration > line > statNo *Description: Intrastat number is missing on one product that's in the order |
| *Unable to create shipment: Checking for valid destination failed. UPS validation service did not respond. | Field: Id Code: UPSWebServiceFailed *Description: Temporary error at UPS. Try again at a later date by opening the order and starting a new delivery. *Unable to create shipment: Error in agent code Code: ErrorInAgentReceiverNumber Error in agent code. Field: AgentTo Code: ErrorInAgentReceiverNumber Invalid country code in the service point. Code: ErrorInAgentReceiverCountryCode Description: * Disruptions/error at specific carrier, contact Nshift or carrier for more information Unable to create shipment: Error in agent code. Field: AgentTo Code: ErrorInAgentReceiverNumber Invalid agent. Field: AgentNo Code: InvalidAgentReceiver" Description: The delivery point is no longer valid. Here you can try to change the shipping method and then switch back. This will reset the delivery point to the default that exist for the postal code. *Unable to create shipment: 250003: Invalid Access License number. *Field: Id Description: This error message is generated by nShift. If it appears, we recommend contacting nShift support for further information/investigation. Unable to create shipment: Customs net weight higher than gross weight Field: Weight in ParcelErrorsWeight *Code: CustomsNetWeightIsHigherThanShipmentGrossWeight Description: This error message is generated by nShift. If it appears, we recommend contacting nShift support for further information/investigation. * Max number of lines exceeded. Field: ALL Code: TooManyLines Description: This error message is generated by nShift. If it appears, we recommend contacting nShift support for further information/investigation. |
Deliver the bulk split shipment (pallet booking)
When delivering bulk shipments with a consolidated customs invoice internationally, there's a feature in Merchant Center called Bulk Shipments.
How to Adjust an Order After Fulfillment Has Started
If you need to adjust an order after fulfillment has already started, you can follow the steps below: