Order Fullfillment
Discrepancies during a delivery
During a delivery, an order may sometimes not be carried out for various reasons. You can see these in the Discrepancies box in the delivery view (Fulfillment status). Below is a summary of the discrepancies you may encounter, what they mean, and how to handle them.
Key features
- Understand the discrepancies that can stop an order during delivery
- See what each error message means and how to resolve it
Quick guide
- Open the delivery view (Fulfillment status).
- Check the Discrepancies box for any orders that couldn't be delivered.
- Find the message in the table below and follow the suggested action.
During a delivery, an order may sometimes not be carried out for various reasons. You can see these in the Discrepancies box in the delivery view (Fulfillment status). Below is a summary of the discrepancies you may encounter, what they mean, and how to handle them.
Discrepancies
| Discrepancy | What it means and how to handle it |
|---|---|
| Reported as suspect | The order is manually removed by the administrator for further investigation. |
| Item Missing | The order is manually removed when one or more products were out of stock. |
| Unable to create shipment: Unable to generate PDF | An error occurred when creating the PDF file. Contact technical support. |
| Unable to create shipment: Connection error, please try again | Temporary problem with the connection to nShift. Unlock the order and try again. |
| Unable to create shipment: Postal code XXX is out of range | Invalid postal number (ZipCodeNotExists, field Zipcode). Open the order, correct it, unlock, and try to deliver again. |
| Unable to create shipment: Value changed | Invalid intrastat number (field StatNo or SourceCountry in the customs declaration line). Check that the number is correct on all products in the order. |
| Unable to create shipment: Mandatory value missing | The intrastat number is missing on one product in the order (field StatNo in the customs declaration line). |
| Unable to create shipment: Checking for valid destination failed. UPS validation service did not respond | Temporary error at UPS (UPSWebServiceFailed). Try again later by opening the order and starting a new delivery. |
| Unable to create shipment: Error in agent code | Disruption or error at a specific carrier (ErrorInAgentReceiverNumber / ErrorInAgentReceiverCountryCode). Contact nShift or the carrier for more information. |
| Unable to create shipment: Error in agent code. Invalid agent | The delivery point is no longer valid (field AgentNo, InvalidAgentReceiver). Try changing the shipping method and then switching back, this resets the delivery point to the default for the postal code. |
| Unable to create shipment: 250003: Invalid Access License number | Generated by nShift. Contact nShift support for further investigation. |
| Unable to create shipment: Customs net weight higher than gross weight | Generated by nShift (CustomsNetWeightIsHigherThanShipmentGrossWeight). Contact nShift support for further investigation. |
| Max number of lines exceeded | Generated by nShift (TooManyLines, field ALL). Contact nShift support for further investigation. |
Deliver the bulk split shipment (pallet booking)
When delivering bulk shipments with a consolidated customs invoice internationally, there's a feature in Merchant Center called Bulk Shipments.
How to Adjust an Order After Fulfillment Has Started
If you need to adjust an order after fulfillment has already started, follow the steps below.