Orders And Order Management

Is it possible to add a return fee?

Yes, it is possible to configure a return fee.

When registering a return, you can choose whether the return fee should be applied or not. The return fee is enabled by default, so make sure to uncheck it for returns where no fee should be charged.

If you want help setting up a return fee, please contact our support.

Is a permanently locked order removed from the orders list and revenue?

A permanently locked order will still be available in Merchant Center, but it will remain locked. It will appear in statistics under Demand, but not under Revenue.

Is it possible to get an invoice for a specific order?

If a customer wants to use a payment method that differs from the one used when the order was placed, this needs to be handled manually.