Orders And Order Management
When shall I use Settled when refunding customers?
Check **Settled** if you've manually processed the refund with the payment provider and want to record it in the system. A green dot will appear which indicates that a refund of the returned product is done.
When creating a regular refund, do not check Settled, as it will not be sent to the payment provider.
What do the different statuses for an order mean - active, locked and permanently locked
Different statuses explained
Why is a product's discount greater than what is set in the Max discount field on the product?
Max discount percentage still appears in a campaign, you may have forgotten to remove it when setting up the campaign.