What Does Active/Inactive Status on a Customer Mean?
Inactive Status If a customer is set to Inactive, they will ** not be able to log in**using the email address linked to their account.
They ** cannot reset their password**using the "Forgot Password" function.
It is ** not possible to create a new account** using the same email address while it's tied to an inactive customer.
However, the customer can still place orders using the same email address—they just won’t be able to log in and view their order history.
Login Sessions Deactivating a customer in Merchant Center does not automatically log them out from the storefront. If they are already logged in, their session may remain active until it expires.
Newsletter Impact Deactivating a customer may affect newsletter delivery, depending on how your system is implemented. Please check your specific setup for details.
How do I manually remove a balance from a customer?
You can do this directly in Merchant Center:
What does Customer Count mean?
Each individual who completes a purchase will have a customer profile created and registered to their email, regardless of whether they are logged in or not. The display will show purchases from new email addresses under 'New Customer' or from email addresses that already exist in your customer profiles as 'RECURRING CUSTOMERS'