Does the statistics include cancelled orders?
Under Sales Demand, the amounts reflect what customers intended to buy, including both completed and cancelled orders. The data is based on the order date, and amounts are shown excluding VAT (except in the Order Total column, which includes VAT).
Under Sales Demand it is possible to display a column showing the number of cancelled orders by adding it from the column options in the upper right corner of the grid.
Under the Accounting > Revenue view, the sales revenue is based on the delivery date, showing orders fulfilled on that day, regardless of when they were placed. Amounts are also shown excluding VAT, except for the Order Total column.
How do I change the layout, such as logo and images, in transactional emails?
At the moment, changes to the layout of transactional emails (for example logos and images) need to be handled by our support team. Minor adjustments are included, but major interventions can come with an additional cost. Please contact Geins Support for more information.
Reactivate an administrator
At times, administrators may become inactive for various reasons. This article provides a concise guide on how to reactivate these administrators.