Configurations
Transactionmails sent in the Geins platform
A transactional email is an automated email triggered after a customer takes a specific action. The transaction mails sent in the Geins platform.
A transactional email is an automated email triggered after a customer takes a specific action. Below are the transaction mails sent in the Geins platform.
| Description | |
|---|---|
| Customer Registered | Automatically sent when a customer is created during the first purchase. Can be disabled. |
| Customer Refunded Automatically | Automatically sent when a refund or compensation is created. Can be disabled. |
| Customer Password Reset | Sent when a customer requests a new password. |
| Order Confirmation | Sent when an order is created in the active state, or when the order state changes from inactive to active. You can submit a flag in mgmtapi when creating an order to say no email should be sent. |
| Order Delivered | Sent when an order is delivered. Can be disabled. |
| Order Cancelled | An administrator can cancel an order in Merchant Center, with an option to trigger an email to the customer. |
| Order Row Removed | An administrator can remove an order row in Merchant Center, with an option to trigger an email to the customer. |
| Order Row Returned | Automatically sent when an order return is created. Can be disabled. |
| Product Size Available | Automatically sent when a product item with active monitors gets 1 or more in stock. Can be disabled. |
By default, all mails above are available or sent automatically, but this can vary depending on how your setup is configured.
The transaction mails all have a base layout and content set, with a number of configuration possibilities. See Available layout and configuration for the transaction mails.