What happens if a customer uses a promotion code on products which are already on sale?
If you have sent out promotion codes to your customers and you already have products on sale in your shop, please be aware that the promotion code will still be valid for use on the campaign price. When a product is already on sale, the promotion code will deduct the price based on the campaign price.
Avoid double discounts
To avoid double discounts, make sure to check the checkbox titled "Exclude products already on sale" when setting up your promotion code. This also applies to cart-based campaigns.
What happens if a customer uses a promotion code on products which are already on sale?
The promotion code will still be applicable to the campaign price
What is an exclusive campaign?
Customer or customer group exclusives allow you to create promo codes and cart-based campaigns targeted specifically at certain groups of customers or individual customers.