What do the different statuses for an order mean - active, locked and permanently locked
Active - The order is currently active and will be ready for delivery if all products are available in stock.
Locked - If you are unable to deliver the order directly and it requires manual editing, such as when a product in the order is out of stock, you can choose the "locked" status. When an order is locked, it cannot be delivered and must be unlocked by crossing out the locked status and saving the order. All locked orders can be found under Administration -> Pending orders - Manual. The order will be temporarily locked.
Permanently locked - The order will be canceled, and this action cannot be reversed. It is possible to cancel the order if it cannot be delivered, for example, if the customer has regretted their order. However, this can only be done if the order has not already been delivered.
What does backorder mean?
When you have gotten an order which includes one or several products which you don't have in stock, these orders will become a backorder.
When shall I use Settled when refunding customers?
Check **Settled** if you've manually processed the refund with the payment provider and want to record it in the system. A green dot will appear which indicates that a refund of the returned product is done.