Customers

How do I manually remove a balance from a customer?

You can do this directly in Merchant Center:
  1. Search for and open the customer.
  2. Go to the Balance tab.
  3. Add a balance adjustment with a negative amount (for example, -100 SEK).
  4. Select a suitable type, such as Manual correction.
  5. Save the change.

This will manually reduce the customer's balance by the specified amount.

Does the customer have to create an account?

The short answer is: No, the customer doesn't have to create an account.

What Does Active/Inactive Status on a Customer Mean?

The Active/Inactive status on a customer account controls whether the customer can log in to your storefront