Faqs

If the campaigns apply to different products, both will be applied

When creating a product price campaign, it can be challenging to comprehend its behavior when dealing with products that are already discounted

Below are two examples on how to create a promo code campaign targeting all your members:

The campaign margin is calculated based on the **selling price**, meaning the price the products had within the campaign after discounts were applied

To locate the maximum discount field for a particular product, you can refer to the product view

Inactive **: The campaign is not active, meaning it won't influence prices or promotions in the store

The promotion code will still be applicable to the campaign price

Providing discounts on products that are already on sale can have a negative impact on your profit margins

Customer or customer group exclusives allow you to create promo codes and cart-based campaigns targeted specifically at certain groups of customers or individual customers

Discount price and Product price campaign have a distinct difference

Warning and the option of removal on products that doesn't meet the discount percentage criteria can easily be done

So, if you set the minimum to **350 SEK** and the cart meets that amount before any active campaigns are applied, the campaign will still be applied even if the final cart total drops below the minimum after discounts

By default the start page uses the default meta

In the CMS, there is a field for **Image description (Alt text)** during image uploads, where you can enter an ALT text for the uploaded image

When uploading images in the Merchant Center, it's important that they are high-quality and large in size since they will be scaled for different purposes

Currently, there is no centralized media library in the Merchant Center

It is based on the date when the product was available on the webshop for the first time

There are several types of widgets to use

If your uploaded images appear blurry or low-quality, this may be due to a delay in image scaling or the size of the original image

If a category is missing in the menu builder, it’s likely because the category doesn’t have any active products attached

The short answer is: No, the customer doesn't have to create an account

You can do this directly in Merchant Center:

The Active/Inactive status on a customer account controls whether the customer can log in to your storefront

Each individual who completes a purchase will have a customer profile created and registered to their email, regardless of whether they are logged in or not

When a customer closes their account, it is not permanently deleted, the account is set to inactive

When searching in Merchant Center

Click on the tab Log in as customer and you'll see all the orders which has been placed by that particular customer

The **"Log in as Customer"** function is only available for active customers

The columns don’t appear because there is no "Product Item" in the product list

You manage the feeds on the product view

It is not possible to restore an import that has been made

Occasionally, errors may occur while using the Geins Import Tool

Yes, if you want to update existing products and create new ones in the same file, you should use **Import Mode: Insert/Update**

At the moment, changes to the layout of transactional emails (for example logos and images) need to be handled by our support team

The dashboard and Sales Demand view displays amounts that include both completed and cancelled orders

At times, administrators may become inactive for various reasons

Managing system texts in Geins legacy platform is made simple through the Content Management System, allowing for easy editing and management

Sometimes an employee might forget their password for their Merchant Center account which can be easily solved

Increasing the order value would exceed the credit granted by Klarna, resulting in rejection

Geins offers the option to have a personalized order confirmation

No, unfortunately not

Geins offers seamless integration with any system of your choosing

In Merchant Center, refunds can be created in two ways: per order row or as a single sum on an order

Common questions regarding how to handle changes to invoice and delivery addresses for your order when these details come from Svea

You can do this directly in **Merchant Center** using filters in the **Orders** list:

Navigate to the order page and select "View / Send Email", followed by "Send"

See a list with all your handled and unhandled deliveries with a delivery status column which indicates which state the order is in

A permanently locked order will still be available in **Merchant Center**, but it will remain locked

Yes, it is possible to configure a return fee

SKUs you don't physically have in stock but can still can be bought get flagged

Once an order has been placed and you need to take action on packing and sending your order you'll probably want to know where to find the picking list so your warehouse team knows which items should be collected for order

When you have gotten an order which includes one or several products which you don't have in stock, these orders will become a backorder

Different statuses explained

Check **Settled** if you've manually processed the refund with the payment provider and want to record it in the system

Max discount percentage still appears in a campaign, you may have forgotten to remove it when setting up the campaign

One frequently asked question is whether it is possible to modify or include alt-text for images and categories in Geins Merchant Center

It is not possible to set a product item (size) as inactive in Merchant Center

If categories aren´t showing in the menu you built, there are a few different things that can affect that

Yes, you can

You can do this by creating the category and adding a translation for the desired language

To display products which are inactive in Merchant center you simply use the filter functionality in the grid

See how many users monitor a product's stock status

Create a product relations to be used for cross-sell or upsell

Use a variation to have different images or a different price on a product

If you want to cancel an order, go into current order and click in the checkbox Lock Permanently and then on Save

This happens automatically when you remove the brand’s products from the sales channel

To remove a specific product from a feed, follow these steps:

A hidden category is a dynamic product collections to be used in for eg

Familiarize yourself with the concept of Intrastat codes if your business engages in cross-border sales

Yes, it’s possible to configure new products to be automatically added to a selected set of feeds when they are created

It's used for canonical URLs and breadcrumbs

To easily identify which products are missing images you can filter the products list and export

Purchase price should be added excluding VAT

Get an instant information on a SKU publication requirements

The **Color** column only displays a selected parameter value in the product list

Extend the data model and make it easy for administrators

Stock balances for different types of SKUs

Effectively manage the visibility and availability of your products in your store

If a product is listed in multiple channels with various currencies, the Price changelog may span over multiple pages

When selling products to different markets, you have the option to include the products in all your shops or in specific markets

Enhance the overall user experience on your platform and make it easier for customers to find the products they are looking for

The most common issue occurs when the Size column is not present in the Excel/Csv file

A common reason is that the product is included in a campaign where it has a lower price

Factors that can cause your product to be invisible in the shop

To make changes in the language key for currencies, for example you want to change the way the currency is presented in the store, EUR to EURO you can easily do so under **Administrators > Currencies

Descriptions for the columns in Sales demand view under Statistics