Orders
Orders
Cancel an order
If you want to cancel an order then you go into current order and click in the checkbox **Lock Permanently** and then on **Save
Change carrier on an order
To change the carrier on an order you simply go into the order which needs it's carrier changed
Edit order rows
When it comes to editing an order, it's important to understand that the process varies depending on the stage of the order and the chosen payment methods
How to work with wildcard * in the order filter
Wildcard can match any combination of characters, making it a flexible tool for filtering
Is it possible to get an invoice for a specific order?
If a customer wants to use a payment method that differs from the one used when the order was placed, this needs to be handled **manually**
Managing an order that contains product that's out of stock (Oversellable)
If you're working with overselling (stock oversellable) the product that has an oversellable balance is put in as available for sale even when the normal inventory balance is 0
Pending orders
When an order has triggered either **Pending - Unstocked, Pending - Locked** or ** Pending - Filter** you have to manually handle and inspect these orders
Register return
When a return has come in, you can manage it smoothly in Merchant Center by the following steps
Return document to customer
There are two ways to configure how you want a customer to get access to return documents related to their order
Deliver a single order
You can effectively deliver orders in a batch, but it also works well to deliver a single order at a time as is described below
Deliver orders in a batch
To print labels you need a laserwriter with full duplex module and correct printing paper on place
Deliver the bulk split shipment (pallet booking)
When delivering bulk shipments with a consolidated customs invoice internationally, there's a feature in Merchant Center called Bulk Shipments
Discrepancies during a delivery
On a delivery an order may sometimes not be carried out because of different reasons
How to Adjust an Order After Fulfillment Has Started
If you need to adjust an order after fulfillment has already started, you can follow the steps below:
Remove individual orders from a delivery
Sometimes you may need to take away a specific order from a delivery
What is shippingToken in the order metadata?
In some cases, a **shippingToken** is received from **nShift** during checkout