General

If you want to cancel an order then you go into current order and click in the checkbox **Lock Permanently** and then on **Save

To change the carrier on an order you simply go into the order which needs it's carrier changed

When it comes to editing an order, it's important to understand that the process varies depending on the stage of the order and the chosen payment methods

You can quickly find an order in Merchant Center

Wildcard can match any combination of characters, making it a flexible tool for filtering

If a customer wants to use a payment method that differs from the one used when the order was placed, this needs to be handled **manually**

If you're working with overselling (stock oversellable) the product that has an oversellable balance is put in as available for sale even when the normal inventory balance is 0

How to set up filters to safeguard your online shop from fraudulent activities

Describes which paper format the shipping documents needs to be

When an order has triggered either **Pending - Unstocked, Pending - Locked** or ** Pending - Filter** you have to manually handle and inspect these orders

When a return has come in, you can manage it smoothly in Merchant Center by the following steps

There are two ways to configure how you want a customer to get access to return documents related to their order