Orders And Order Management

What is shippingToken in the order metadata?

In some cases, a shippingToken is received from nShift during checkout. This token is required later when creating the actual shipment for the order.

What do the different statuses for an order mean - active, locked and permanently locked

Different statuses explained

When shall I use Settled when refunding customers?

Check **Settled** if you've manually processed the refund with the payment provider and want to record it in the system. A green dot will appear which indicates that a refund of the returned product is done.