Orders And Order Management

Can I increase the order value/add products when using Klarna?

Increasing the order value would exceed the credit granted by Klarna, resulting in rejection

Can I customize my order confirmation to customer?

Geins offers the option to have a personalized order confirmation

Can I place an order for a customer in Merchant Center?

No, unfortunately not

Deliver orders via an external WMS

Geins offers seamless integration with any system of your choosing

What is the difference between compensation and refund?

In Merchant Center, refunds can be created in two ways: per order row or as a single sum on an order

Common questions regarding how to handle discrepancies PSP SVEA

Common questions regarding how to handle changes to invoice and delivery addresses for your order when these details come from Svea

How can I get a list of orders placed with a specific payment method, such as invoice, during a certain period?

You can do this directly in **Merchant Center** using filters in the **Orders** list:

How do I resend the order confirmation to a customer?

Navigate to the order page and select "View / Send Email", followed by "Send"

I started to deliver an order and now I can't find it?

See a list with all your handled and unhandled deliveries with a delivery status column which indicates which state the order is in

Is a permanently locked order removed from the orders list and revenue?

A permanently locked order will still be available in **Merchant Center**, but it will remain locked

Is it possible to add a return fee?

Yes, it is possible to configure a return fee

Missing stock

SKUs you don't physically have in stock but can still can be bought get flagged

Pick list 101

Once an order has been placed and you need to take action on packing and sending your order you'll probably want to know where to find the picking list so your warehouse team knows which items should be collected for order

What does backorder mean?

When you have gotten an order which includes one or several products which you don't have in stock, these orders will become a backorder

What do the different statuses for an order mean - active, locked and permanently locked

Different statuses explained

When shall I use Settled when refunding customers?

Check **Settled** if you've manually processed the refund with the payment provider and want to record it in the system

Why is a product's discount greater than what is set in the Max discount field on the product?

Max discount percentage still appears in a campaign, you may have forgotten to remove it when setting up the campaign