Customers

Does the customer have to create an account?

The short answer is: No, the customer doesn't have to create an account

How do I manually remove a balance from a customer?

You can do this directly in Merchant Center:

What Does Active/Inactive Status on a Customer Mean?

The Active/Inactive status on a customer account controls whether the customer can log in to your storefront

What does Customer Count mean?

Each individual who completes a purchase will have a customer profile created and registered to their email, regardless of whether they are logged in or not

What happens when a customer ends their membership via my pages?

When a customer closes their account, it is not permanently deleted, the account is set to inactive

Why can’t I find a customer when searching by customer number?

When searching in Merchant Center

Why can't I log in as a customer via Merchant Center?

Click on the tab Log in as customer and you'll see all the orders which has been placed by that particular customer

I can’t see the "Log in as Customer" button?

The **"Log in as Customer"** function is only available for active customers