Joakim Eriksson
Chief Digital Officer, R3
Customer-specific price lists and discounts create rule explosions and audit gaps.
Pain Points
Affected Areas
Base price lists by market/currency; layer customer-group or contract overrides with precedence and audits.
Capabilities
Expected Outcomes
Volume pricing and MOQs must apply consistently across carts and quotes without boundary errors.
Pain Points
Affected Areas
Define quantity levels per SKU; enforce MOQs and tier breaks in cart/checkout and quotes; localize rounding per market.
Capabilities
Expected Outcomes
Distributors require multi-level accounts and role delegation with least-privilege access.
Pain Points
Affected Areas
Model parent/child accounts; grant roles and scope catalogs/pricing per account. Track changes via audit logs.
Capabilities
Expected Outcomes
Negotiated quotes and approvals need repeatable workflows tied to pricing and entitlements.
Pain Points
Affected Areas
Drive quote creation/approval via jobs/webhooks; enforce entitlements and pricing through roles and lists.
Capabilities
Expected Outcomes
Orders and updates must export idempotently with retries, backoff, and observability.
Pain Points
Affected Areas
Export with idempotency keys, retries/backoff; route failures to DLQ; notify downstream via webhooks.
Capabilities
Expected Outcomes
Best practices for implementing B2B with Geins.