Orders track items, prices, discounts, taxes, customer and delivery details, market/channel context, and promotions. A clear lifecycle with item‑level statuses keeps everyone aligned.
Fulfillment triggers payment captures and emails automatically, returns can restock when policy allows, and shipping rules with freight classes keep options accurate per market.
Geins Order Management serves:
Order lifecycle & statuses
pending, on-hold, backorder, partial, completed, refunded, cancelled. Item-level: ready, shipped, returned, cancelled, backorder.
Partial fulfillment
Fulfill parts of an order as stock arrives; split across parcels.
Returns & refunds automation
Create returns with reasons; optionally restock items.
Refunds are sent automatically to the payment provider.
Shipping rules per market
Freight classes on products; methods/rates by market, price, weight. Optional nShift UI for selection and labels.
Inventory aware fulfillment
Reserved stock deducted on completion; backorder flow supported.
Built in communication
Transactional emails on key events (fulfillment, returns, etc.).
Operational tooling
Batch fulfillments, picking lists, labels, discrepancy handling.
Governance & extensibility
Order metadata, line messages, confirmation filters.
Logs and webhooks for visibility and automation.
Payments matching operations
Automatic capture on fulfillment; refunds and cancellations supported. Configure per channel/market.
Providers: Klarna (Kustom), Avarda, Svea, Walley, Geins Pay, Manual Invoice.
Orders are created at checkout and scoped to the right channel and market. Status flows reflect real operations—on‑hold, backorder, partial, and completed—so teams always know what to do next. Fulfillment can be done per item or in batches, with documents and labels generated as part of the flow. On completion, captures and emails trigger automatically and stock is updated.
Returns include reasons and optional restocking; refunds are sent to the payment provider. Shipping rules are driven by market, price, weight, and freight classes, while payments capture on fulfillment with full support for refunds and cancellations. The data model keeps items, prices, taxes, promotions, and delivery details together for traceability.
Geins connects to your payments, shipping, and back‑office systems so order status, documentation, and inventory stay in sync across channels and markets.
Teams ship faster and answer fewer tickets with accurate statuses and automated communications. Cash flow improves when captures align with fulfillment, while freight classes and scoped rules reduce errors. You can scale into new markets more easily with flexible payments and shipping configurations.
Set up payment providers and methods per market and channel.
Define shipping methods and rates; assign freight classes and conditions.
Configure backorder behavior; connect ERP/WMS if applicable.
Turn on transactional emails for fulfillment and returns.
Train on batch fulfillment, picking lists, labels, and discrepancy handling.
Use Management API and webhooks to automate updates and sync with back‑office.
Practical tips to keep operations steady as you scale across markets and channels.