Strategy·

Total cost of ownership in e-commerce - The thing to lookout for

Why TCO is a crucial metric when choosing and scaling your e-commerce platform.

Many e-commerce projects can come with a higher cost of ownership than initially predicted; that is where the total cost of ownership (TCO) comes into play. The total cost of ownership helps you understand the platform-related expenses over the first few years of your business, including initial and operational costs. If you're looking to improve your business growth, TCO will be a good investment.

When starting an e-commerce business, it's important to understand the costs beforehand to be able to weigh the risks and determine the return on investment (ROI). Still, many businesses fail to account for the ongoing, realistic costs of ownership for their e-commerce solution, and instead focus entirely on the initial costs.

The ongoing costs associated with the e-commerce site are equally important as the initial costs; those two combined are called the total cost of ownership. TCO is an important metric when planning e-commerce, including everything from the impact on your initial budgeting to the overall ROI over time. Many of these costs can greatly impact your profitability, so make sure to assess the long-term viability of any purchases before making them.

What does Total cost of ownership mean when talking e-commerce?

The total cost of ownership, or TCO, is the costs of an e-commerce platform with the initial costs and the operational costs over 3-5 years combined. It incorporates all initial and ongoing expenses related to the continued development and maintenance of the e-commerce platform, including modules and third-party integrations, and is an accurate method of optimizing your business.

Sometimes the cheapest software at the purchase price can end up being more expensive because of the additional expenses incurred, but with a TCO analysis beforehand, it's easy to establish which e-commerce option is the most cost-effective.

Why is TCO important?

Considering the total cost of ownership early in your e-commerce project can help you avoid strain on the budget and provide you with deeper insights into long-term expenses and risks. It also clarifies the understanding of indirect expenses that often add up during the platform's lifecycle. With a TCO analysis, you can deeper examine the financial impact of the investment, and it's especially suitable for larger projects, such as re-platforming, due to its thorough analysis. Often the operational costs over 3...

TCO costs to consider

When calculating the e-commerce TCO, there are two cost areas: initial and ongoing costs.

Common costs:

  • Transaction fees: Can add up quickly, often charged on top of monthly platform fees.
  • Support fees: Vary depending on support channels like chat, phone, or email.
  • Third-party fees: Licenses and services like payment providers, OMS, email, etc.

Total cost of ownership when dug deep:

  • Infrastructure costs: Hosting, servers, network setup.
  • Development costs: Design, implementation, ongoing feature development.
  • Marketing costs: SEO, advertising, content marketing.
  • Operations costs: Order fulfillment, customer service, logistics.
  • Payment processing fees: Gateway fees and commission.
  • Security costs: Secure infrastructure and fraud prevention systems.
  • Maintenance costs: Patches, upgrades, system upkeep.
  • Staffing costs: Employees, training, HR-related costs.

Final words about the sweet TCO

You can easily say that running an e-commerce business is more complex than you think. And things will continue to get trickier when your business evolves and gets bigger. Small or big, every business will need to keep an eye on what they are about to sign on for, and read all of the fine print.