Channels
Transaction mails
Configure transactional emails sent from the channel, including sender details, content per mail type and language, and shared layout.
Key features
- Enable or disable transaction mails for the channel
- Set the sender name and from address
- Add BCC recipients for order confirmations
- Configure content per mail type and per language
- Preview the rendered mail before saving
- Customize logo, colors, and typography shared across all mails
Quick guide
- Go to Channels under Settings and select a channel.
- Open the Mails tab.
- On the General sub-tab, set the sender details and BCC recipients.
- On the Mail content sub-tab, toggle individual mails on or off and edit their content per language.
- On the Layout options sub-tab, upload the logo and header image and set colors and typography.
- Click Save channel.
General
The General sub-tab contains channel-wide mail settings.
| Field | Description |
|---|---|
| Disable all transaction mails | When enabled, this channel will not send any transaction mails. Overrides the per-mail toggles on the Mail content sub-tab. |
| Sender name | The name shown as the sender in the recipient's inbox. |
| From email address | The address mails are sent from. Read-only when locked by configuration. |
| BCC emails for order confirmation | A comma-separated list of addresses that also receive the order confirmation mail. |
| Advanced mail settings | Exposes core mail behavior. Only change these if you know what you are doing. |
Mail content
The Mail content sub-tab lists every transaction mail the channel can send. Use the toggle on each row to enable or disable a mail, and the edit button to open its content editor.
The list shows every transaction mail available in the platform. Which mails are actually sent depends on your configuration, an active mail may not be used if the related feature isn't enabled on the channel.
Order mails
| Sent when | |
|---|---|
| Order confirmed | An order is placed. |
| Order is being processed | An order is being processed. |
| Order delivered | An order has been delivered. |
| Order cancelled | An order is cancelled. |
| Item removed from order | A product row is removed from an order. |
| Item returned | A product row is returned. |
Customer mails
| Sent when | |
|---|---|
| Wishlist product back in stock | A wishlist item is back in stock. |
| Refund issued | A refund has been processed. |
| Account created | A new customer account is created. |
| Account deleted | A customer account is deleted. |
| New message | A new message is available. |
| Password reset | A password reset is requested. |
Product mails
| Sent when | |
|---|---|
| Share product | A product is shared with someone. |
| Product item back in stock | A requested size is available. |
| Product back in stock | A monitored product is back in stock. |
Edit mail content
Click the edit button on a mail to open the content editor.
- Select a Language. Content is edited per language, switch to update each one separately.
- Fill in the fields shown for the mail. Common fields include Title, Subtitle, Inbox preview, and Subject. Some mails include additional fields, such as Message has backordered rows or Message cancelled.
- Click Save.
Switch to Live preview to see the rendered mail with the current layout options applied. Save your changes first, the preview reflects the saved content.
Placeholders like
{site_name} are replaced with channel values when the mail is sent. Use them in subjects and body fields to personalize content without hardcoding.Layout options
The Layout options sub-tab controls the visual design shared by all transaction mails on this channel.
Images
| Field | Description |
|---|---|
| Logo | Logo shown in the mail header. Recommended size 200×50px. |
| Header image | Banner image shown above the mail body. Recommended width 600px. |
Click an image slot to browse, or drop an image onto it to replace.
Colors
Colors are grouped into backgrounds, text, and buttons.
| Group | Fields |
|---|---|
| Backgrounds | Background color, Body color, Secondary body color, Header color, Footer color. |
| Text | Text color, Footer text color, Sale text color, Not included text color, Previously shipped text color, Back ordered text color. |
| Buttons | Button color, Button text color. |
Typography
| Field | Description |
|---|---|
| Font family | Font used across the mail templates. |
| Font URL | URL the font is loaded from (e.g. a Google Fonts stylesheet). Read-only when locked by configuration. |
| Font size small | Small text size, in pixels. |
| Font size medium | Default body text size, in pixels. |
| Font size large | Headings and emphasized text size, in pixels. |
| Line height | Line height applied to body text, in pixels. |
Shape
| Field | Description |
|---|---|
| Border radius | Corner radius for buttons and boxes, in pixels. |
| Product image size | Size used for product images in mail product rows (e.g. 180w). |
Product display
Control which product details appear in mail product rows.
| Field | Description |
|---|---|
| Show brand | When enabled, the product brand is shown in product rows. |
| Hide article number | When enabled, the article number is hidden from product rows. |
| Product parameters | Comma-separated attribute keys to show in mail product rows. |
Related settings
- Base configuration, channel name, languages, and markets.
- Storefront settings, storefront-specific behavior for this channel.